When you visit the Toronto Health and Social Services Directory (“directory”), it is important for you to know that your privacy is important to us. This page details privacy-related policies belonging to Findhelp Information Services(“Findhelp”). Findhelp manages this website for partners of the directory.

General Statement

Findhelp neither collects personal information about its users nor receives personally identifiable information about its users unless the user volunteers it. On occasion, when users provide information to us (for example, e-mail address), it is held in the strictest of confidence. If information is provided to us, it is not shared with any outside organization or website (including government agencies related to the funding of the directory).

Review our Terms of Use.

Specific Examples

“Cookies” – Statistics

A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer so that the website may identify separate visitors to the site and track users’ activities on the website. A cookie will not let a website know any personally identifiable information about you, such as your real name and address.

Findhelp uses cookies only to keep track of how many people visit the directory and where they go on the site. Your individual movement cannot be tracked while on the site. Our only interest here is to be able to improve the quality of the site by identifying which parts of the site are not being utilized.

Linked Websites

Findhelp does not review the privacy policies of entities that link their websites to the directory. Findhelp’s policies relating to collection, use and disclosure of personal information as described on this Privacy page do not govern the activities of such linked parties in relation to users’ personal information submitted via such linked websites. Users should review the privacy statements and policies of such entities prior to submitting personal information thereto.


We have security measures in place to protect against the loss, misuse and alteration of the information you provide.

Access to Personal Information

You have the right to request and obtain from Findhelp the personal information Findhelp has about you. If you have any such requests or questions about your privacy in relation to the directory, please contact us:

Privacy Officer
Findhelp Information Services
1000 – 1 St. Clair Avenue West
Toronto, ON
M4V 1K6

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